What To Expect During Your First Physiotherapy Visit?

Once you are greeted by our superstar front desk staff:

  • You will be asked to fill out the New Patient form.
  • If referred by a doctor, you will provide us with your referral for physiotherapy.
  • If you have private health insurance, we will swipe your card.
  • You will then be invited into our consultation rooms by one of our friendly physiotherapists.

During your first visit, the physio will discuss the following:

  • Your medical history
  • Your current problems/concerns
  • Pain intensity, what aggravates and eases the problem
  • How this is impacting your daily activities
  • Your goals
  • Any medications and other relevant information related to your health

The physio will then perform a comprehensive assessment which may include:

  • Palpation - touching around the area of the pain/problem. This is done to check for the presence of tenderness, swelling, soft tissue integrity, tissue temperature, inflammation, etc.
  • Range of Motion (ROM) - the therapist will move the joint(s) to check for the quality of movement and any restrictions.
  • Muscle Testing - the therapist may check for strength and the quality of the muscle contraction. Pain and weakness may be noted. Often the muscle strength is graded. This is also part of a neurological screening.
  • Neurological Screening - the therapist may check to see how the nerves are communicating with the muscles, sensing touch, pain, vibration, or temperature. Reflexes may be assessed as well.
  • Special Tests - the therapist may perform special tests to confirm/rule out the presence of additional problems.
  • Spinal Assessment - the positions of joints relative to ideal and each other may be assessed.

Following this, the physio will tell you what the cause of your pain is and how to get you back to a healthy and happy life, free of your pain. A plan is prepared, with you, including how many times you should see the physio per week, how many weeks you are likely to need physiotherapy to completely resolve your problem. You will be work with the physiotherapist to develop a program which includes home exercises, education, short-term/long-term goals, and what is expected after discharge from physiotherapy.

What Do I Need To Bring With Me?

If you’ve been referred by a doctor, make sure you bring your referral and any relevant investigations (X-ray/MRI/CT). If you have private health insurance, bring your insurance card. If your injury is going to be treated under WorkCover, please bring all necessary information regarding your claim.

How Should I Dress?

It is best to wear clothing and shoes that are appropriate for exercise. Wear loose fitting clothing so you can expose the area that we will be evaluating and treating. For example, if you have a knee problem, it is best to wear shorts. For a shoulder problem, a tank top is a good choice, and for low back problems, wear a loose fitting shirt and pants, again so we can perform a thorough examination.

How Long Will Each Treatment Last?

Treatment sessions typically last 30 to 45 minutes per visit.

How Many Visits Will I Need?

The number of sessions that you will need varies. You may need a small number of visits or you may need a longer period of care depending on multiple factors. You will be evaluated during your first consultation and the physiotherapist will give you a plan to completely resolve the biomechanical cause behind your condition. You will then be re-evaluated on a regular basis to ensure you are on track to getting back to a healthy and happy life!

How Much Pain Will Physiotherapy Cause?

This is an excellent question to ask. Physiotherapy involves physical work on the body and therefore treatment can be uncomfortable at times. We will always aim to be as gentle as possible and cause the minimal discomfort we possibly can to get your problem solved as fast as we can. Before we do any techniques we will tell you exactly what is about to happen, whether or not it is likely to hurt and for how long.

Sometimes, after physiotherapy, your pain will increase for approximately 12 – 24hours. This is necessary for the treatment to be effective. Pain is a side to physiotherapy that is often unavoidable but once you realise that it is doing you good it is much easier to accept. The discomfort usually reduces as treatment progresses and we always advise you on things like ice and heat to help reduce the soreness that might be caused by the treatment.

What Injuries Do Physiotherapists See?

Here is a list of the common injuries that we see (we see many other types of injuries but these are the most common) :


  • Facet joint problems (spondylosis)
  • Sciatica
  • Sacro Iliac joint pain and stiffness
  • Spinal Stenosis
  • Core stability issues
  • Nerve pain
  • Disc prolapse/herniated disc/“slipped disc”/bulging disc


  • Muscle spasm and tension
  • Headaches
  • Whiplash
  • Neck stiffness
  • Rotator Cuff tears
  • Impingement Syndrome
  • Neck Spondylosis (degeneration)
  • Nerve pain
  • Disc prolapse/herniated disc/“slipped disc”/bulging disc


  • Hip arthritis
  • Hip impingement
  • Ankle Sprain
  • Achilles tendonitis
  • Plantar Fasciitis
  • Patellofemoral pain
  • Meniscal injuries
  • Post-surgical knee rehab

Sports Injury/Muscles

  • Calf strain/tear
  • Hamstring strain/tear
  • Shoulder muscle tear
  • Achilles tendonitis
  • Groin strain/tear

What Do I Need To Know About Appointments?

  • Arrive for treatment sessions 15 minutes early to fill out the New Patient form. Late arrival may affect not only your 1-on-1 time with the therapist, but that of other patients in the clinic.
  • Actively participate in the discussion with your physio to determine your goals and ambitions.
  • Show up for appointments. Failure to show for an appointment and not calling to cancel the visit may result in a fee and is disruptive to the physiotherapist’s schedule. If an emergency prevents you from attending, try to provide adequate notice. It is important to review the cancellation policy prior to the start of treatment.

You will get out of physiotherapy what you put into it. Sufficient effort, as agreed between you and the physiotherapist, is necessary to get maximise benefit from each treatment session.

How Do I Pay?

You can pay with cash, credit or debit card.